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# Lead EHR Support Analyst

- **Company:** Neighborhood Health Center
- **Location:** Tigard, OR, United States
- **Experience:** Expert
- **Salary:** $78,629.0 - $108,115.0
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Microsoft Office, Performance Monitor
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=42cb4125454e348e

## About the Role

* Bachelor's degree preferred.
 * Clinical or healthcare operations experience strongly preferred.
 * Epic certification in assigned modules required.
 * Minimum of 3 years Epic experience with demonstrated leadership skills required.

Knowledge, Skills, Abilities & Behaviors

 * Strong customer service and problem-solving skills.
 * Ability to learn quickly in a complex, fast-paced environment.
 * Excellent verbal and written communication skills.
 * Ability to work collaboratively with technical and clinical teams.
 * Basic service desk management skills preferred.
 * Basic proficiency in MS Office Suite and Adobe Acrobat.

## Description

This position provides leadership, mentorship, and workload coordination for the ESA team and serves as the first escalation point for complex issues.

Essential Job Duties

 * Mentor and support ESAs across training, technical, and reporting domains.
 * Coordinate workload distribution and monitor performance.
 * Serve as escalation contact for complex issues.
 * Represent ESA team in Epic governance and project meetings.
 * Performs other duties as assigned., * This position will generally sit for long periods.
 * This position will travel to other clinics or locations to attend meetings and provide training.
 * The noise level in the work environment is usually moderate.
 * Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
 * Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
 * Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.


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