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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Help Desk Technician - **Company:** Silvi Materials - **Location:** Fairless Hills, PA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Command-Line Interface, CompTIA Network+, Ethernet, Networking Basics, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Peripherals, Firewalls (Computer Science), Information Technology - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9548b7d12b72dfde ## About the Role * Associate's degree in Information Technology or a related field * CompTIA A+ certification * CompTIA Network+ certification (preferred) * 3-5 years of IT support experience (Service Desk / Desktop Support) * Strong knowledge of Windows operating systems * PC imaging design and configuration experience (preferred) * Proven ability to troubleshoot independently and resolve complex issues * Strong analytical and logical troubleshooting skills * Excellent written and verbal communication skills * Detail-oriented with strong documentation practices * Team-oriented mindset with a willingness to support across departments * Ability to manage multiple priorities in a fast-paced environment * Basic knowledge of Windows operating systems and networking fundamentals. * Experience troubleshooting printers and plant peripherals. * Strong problem-solving and communication skills. * Possess a valid driver's license, Do you have a valid Driver's License? Education: * High school or equivalent (Preferred) License/Certification: * CompTIA A+ (Required) ## Description * Provide on-premise helpdesk support for communication infrastructure, software applications, and endpoint peripherals across local and remote Silvi locations. * Troubleshoot and resolve issues related to Windows and macOS operating systems, utilizing advanced tools and techniques to identify root causes and implement solutions. * Monitor and respond to helpdesk requests in a timely manner, owning the ticket lifecycle from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and maintaining accurate status updates in the helpdesk system. * Support and troubleshoot industry-specific batching and operational software; partner with external software vendors to resolve issues and implement updates in accordance with change management policies and procedures. * Demonstrate working knowledge of TCP/IP fundamentals, including troubleshooting connectivity issues using command-line tools and approved diagnostic utilities. * Support, configure, and install or replace infrastructure components, including firewalls, Wi-Fi access points, wireless bridges, switches, VLANs, and network-attached peripherals. Maintain accurate documentation and develop build books for the helpdesk knowledge base. Collaborate with internal teams to ensure successful deployments and timely resolution of critical issues. * Build, deploy, and maintain outdoor kiosk systems, including truck scale serial/Ethernet components and PC-based hardware. * Maintain IT asset inventory records, including equipment and peripherals, ensuring proper organization and clean work areas. * Support the Silvi Helpdesk team with all open requests, tasks, and projects as directed by the IT Manager. * Serve as an escalation point for Tier I support and mentor junior technicians * Travel to remote Silvi locations within the region as required. ## Related Videos - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)