> Markdown version of [/jobs/ext/1205834-help-desk-engineer-tier-1-2-managed-service-provider](https://www.wearedevelopers.com/jobs/ext/1205834-help-desk-engineer-tier-1-2-managed-service-provider). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Engineer (Tier 1/2), Managed Service Provider - **Company:** Re Mark It - **Location:** Minneapolis, MN, United States - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Windows Servers, Azure Active Directory, Sonicwall, Fortinet - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b2cf3bc35c4c2369 ## About the Role * 1+ year of help desk experience OR an Associate's degree in IT * Microsoft 365 administration/support experience * Familiarity with ticketing systems (ConnectWise a plus; we'll train) * Valid driver's license and reliable transportation for onsite client visits * Strong communicator who thrives in fast-paced environments * Team player who enjoys building client relationships Preferred (Tier 2, qualifies for the top of the pay range): * Hands-on experience standing up or administering Windows Server environments, where you owned the outcome rather than working alongside a team that did * Direct experience configuring and managing firewalls (WatchGuard, Meraki, SonicWall, Fortinet, or similar) * Azure AD / Microsoft Entra administration * MSP experience supporting multiple client networks, * How many years of experience do you have providing IT support specifically within a Managed Service Provider (MSP) environment? * Have you personally stood up or managed a server environment, or configured and managed a firewall? If yes: name the platform(s), the number of users supported, and when you last did this. * Briefly describe a time you had to explain a complex technical solution to a non-technical client. How did you ensure they understood? * Describe your experience managing Microsoft 365 environments and ticketing systems (like ConnectWise). ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)