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# Developer Support Analyst

- **Company:** FBS LIMITED
- **Location:** United States (Remote available)
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** PHP (Programming Language), Application Programming Interfaces (APIs), Data Visualization, Programming Tools, Information Lifecycle Management, Log Files, Ruby, Scripting, Restful APIs
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8da9fc304365b07

## About the Role

* Superb verbal and written communication skills.
 * Great organizational skills and the ability to keep on task with minimal supervision.
 * Experience with RESTful APIs.
 * Associates Degree or equivalent professional technical experience.
 * Ability to work core hours of 9:00am to 5:00pm Central Time.

Ideal candidates will possess:

 * Familiarity with a scripting language (such as PHP or Ruby).
 * Ability to read log files, use data visualization tools and browser developer tools.
 * A comprehensive understanding of the real estate transaction and data lifecycle (e.g., as a realtor, broker or long-time industry professional) combined with 1+ years of technical support or API integration experience in any industry.

Salary Range: $50,000-65,000 per year, based on 2,080 hours.

## Description

* Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
 * Escalate problems to other internal teams when solutions require software or data configuration changes.
 * Act as a primary point of contact for our MLS clients in configuring their APIs and answering questions.
 * Act as a primary point of contact for our MLS clients utilizing our RETS legacy product and answering questions.
 * Engage with product and development teams to provide product feedback and help shape the future of our APIs.
 * Communicate complex technical challenges and solutions to the non-technical segments of our client base.
 * Submit clearly articulated bug tickets for the development team, keep customers updated on their progress, and see these issues through to resolution.
 * Identify common questions and concerns and create user facing documentation to address them.
 * Keep internal documentation and technical process outlines up to date.


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