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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Technical Implementation - **Company:** Goodwin Recruiting - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Services, Asana, JIRA, Software as a Service, System Configuration, Retail Software, Salesforce.Com, Product Software Implementation Methods, Systems Integration, Workflow Management Systems, Smartsheet, Integration Frameworks, Hubspot, Api Design, Golang - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d6fca8b6deb37e86 ## About the Role * 7+ years of experience in software implementation, technical implementation, onboarding, Professional Services, solutions delivery, or similar client delivery roles * 3+ years of leadership or team management experience * Strong experience leading complex SaaS or software implementations with multiple stakeholders, technical dependencies, integrations, and customer-specific workflows * Hands-on understanding of APIs, third-party integrations, data workflows, system configuration, UAT, troubleshooting, and go-live readiness * Ability to speak confidently with technical teams, ask the right questions, diagnose blockers, and translate technical issues into clear action plans * Experience improving implementation processes, metrics, reporting, team performance, and customer time-to-value * Strong analytical mindset with experience using dashboards, KPIs, project reporting, and capacity planning to improve implementation outcomes * Comfortable being hands-on with the team, joining customer escalations, inspecting project health, and helping create structure in a fast-moving environment * Strong client-facing communication and problem-solving skills * Comfort using AI, automation, or technology tools to improve implementation workflows * Bachelor's degree preferred, or equivalent professional experience Preferred Experience * Experience with financial, operational, inventory, AP, procurement, POS, accounting, payments, ERP, or back-office platforms * Experience with API-driven products or platforms that integrate with customer systems and third-party applications * Experience with HubSpot, GUIDEcx, Jira, Salesforce, Monday.com, Smartsheet, Asana, or other implementation tracking tools * Background in solutions architecture, technical project management, implementation engineering, technical consulting, or systems implementation is a plus * Experience in restaurant technology, hospitality technology, retail technology, or similar complex SaaS platforms is a plus ## Description A growing SaaS company is seeking a Director of Technical Implementation to lead client onboarding, implementation, integrations, and go-live execution. This is a high-impact, hands-on leadership role for someone who can own the full implementation process, improve delivery standards, troubleshoot complex implementation issues, and help clients achieve successful go-live outcomes. What You'll Do * Lead the full client implementation process from kickoff through go-live * Manage timelines, scope, deliverables, client expectations, and launch readiness * Oversee technical implementations involving APIs, third-party systems, data workflows, configuration, and customer-specific requirements * Troubleshoot implementation issues and help determine whether blockers are related to integrations, data quality, customer readiness, product gaps, or internal process * Build and improve onboarding, training, documentation, implementation playbooks, SOPs, and enablement processes * Lead, coach, and develop a small implementation team with clear expectations and accountability * Serve as the escalation point for complex customer implementations and technical delivery issues * Partner with Product, Engineering, Sales, Customer Success, Support, and Operations to improve handoffs and reduce implementation friction * Track and report key metrics such as time-to-go-live, project health, risk flags, capacity, implementation success, CSAT, and scope variance * Identify opportunities to use AI, automation, dashboards, and workflow tools to improve implementation efficiency and reporting ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)