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# Customer Solutions Specialist

- **Company:** COMMUNITY NATIONAL BANK
- **Location:** Midland, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Online Banking, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=660caa262e1a28da

## About the Role

* Friendly customer etiquette on the phone and in person.
 * Professionalism with staff.
 * Ability to use good judgment when providing customer information.
 * Ability to operate various office machines.
 * Ability to deal effectively and tactfully with customers and personnel of other departments.
 * Ability to work in a team environment.
 * Ability to adapt to technological changes and apply new knowledge to responsibilities.
 * Ability to maintain good customer service even if conditions are not favorable ie., computer systems down, phone systems not working properly, staff shorthanded.

Working Conditions

 * Considerable effort and eyestrain from continuous computer use.
 * Busy office environment with varied noise and at times of heavy distraction.

Physical Requirements

 * Occasionally move office equipment, and files weighing 10+ pounds.
 * Constantly operates a computer, a calculator, copy machine, printer, and other office equipment.
 * Must be able to remain in a stationary position for long periods of time to process work and assist customers.

## Description

* Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
 * Utilize tact and experience-based knowledge to resolve customer complaints.
 * Assist customers with funds verification, phone transfers, statement research, wire transfer requests, debit card disputes over the phone and in person.
 * Resolve customer concerns or questions regarding their online banking and bill pay.
 * Re-indexing driver's licenses and SSN cards for all other branches to and from accounts.
 * File customer dispute forms for unauthorized purchases.
 * Assist new accounts representatives with signature card inquiries.
 * Verify all address changes are completed and make changes when necessary.
 * Contact customers when mail is returned to the bank for the first time.
 * Perform audits for hold mail and signature cards on a regular basis.
 * Monitor dormant account procedures.
 * Provide switchboard operator relief when needed.
 * Maintain regular and punctual attendance.
 * Work cooperatively with others.
 * Work overtime as needed.
 * Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.


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