> Markdown version of [/jobs/ext/1206326-desktop-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/1206326-desktop-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - II - **Company:** Sage Network, Inc. - **Location:** Los Angeles, CA, United States - **Experience:** Expert - **Salary:** $49,920.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Spyware, Antivirus Softwares, Microsoft Azure, CompTIA Network+, Network Topologies, Virtual Private Networks (VPN), Microsoft Office, Microsoft Operating Systems, Network Routers, Computer Equipment, Information Technology, Routing & Switching, Network Server, Servicenow - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5037bad89121aba6 ## About the Role * Knowledge of switches and routers connection and setup * Knowledge of and aptitude for Exchange, Group Policy Object, Active directory, Office 365, & Azure * Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions. * Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities. * Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions. * Ability to set up printers & trouble shoot * Ability to communicate problems with supervisors or team members as they become known. * Having basic minor networking * Ability to walk and stand for a long period of times without issues. * Ability to provide customer with outstanding customer care and service at all times., * Associate degree or equivalent combination of education, certifications, and or experience is required. * Certificate on CompTIA A+ or CompTIA Network+ * 5+ years of related technical leadership experience in a help desk environment supporting desktop, Network and Microsoft systems., * Will you be able to travel in the Los Angeles area to other client's locations? * Are you a US Citizen? Education: * Associate (Preferred) Experience: * password reset: 5 years (Preferred) * Active Directory: 5 years (Preferred) License/Certification: * CompTIA A+ (Preferred) * CompTIA Network+ (Preferred) ## Description The role of a Helpdesk Support Tech II, is to provide on-site technical support assistance by in-person access to our client in Van Nuys (3) days and Chino Hills (1) day locations. * Helpdesk Support Tech will provide on-site help to clients, and remote if the client is working at other locations. * Tech receives and follows up on open tickets, responds, and troubleshoots client's problems and concerns. * Must be able to use their professional knowledge to resolve problems involving hardware and microcode issues. * Must be able to use practical knowledge of the clients operating system (ServiceNow), application programs, and network topology. * Strong aptitude in O.S. Repairs, Servers, Switches, Routers, Spyware removal, virus removal, hardware, upgrades, and VPN., * Able to identify and organize tickets according to priority. * Assist with fieldwork as requested. * Sets and loads computer equipment with required items and prepares computer equipment for operation. * Operates computer for purpose of providing information to requesting clients and/or engineers. * Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor. * Performs task necessary to prepare computer-provided information for delivery to requesting clients. * Assists managers with client projects * Must maintain confidentiality. * Maintains logs of all worked preformed and processed, and updates service tickets with thorough notes . ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)