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# Infrastructure Support Technician

- **Company:** TeamSoft IT Solutions
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Data Cabling, Data Centers, Data Distribution Service, Data Center Infrastructure Management (CIM), Monitoring of Systems, Issue Tracking Systems, Network Connections, Software Troubleshooting
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=19542962fa061da1

## About the Role

* 3+ years of experience installing, decommissioning, and troubleshooting data center IT hardware
 * 3+ years of experience supporting power and data cabling infrastructure within a data center environment
 * 3+ years of experience working with facility maintenance teams, security staff, vendors, and customers to support data center operations
 * 3+ years of experience supporting data distribution, power distribution, physical infrastructure, and network connectivity within a data center

Preferred Skills

 * Knowledge of data center electrical and mechanical systems, including:
 + Feeders
 + Transformers
 + Generators
 + Switchgear
 + UPS Systems
 + ATS/STS Units
 + PDUs
 + Chillers
 + Air Handling Units
 * Experience with Data Center Infrastructure Management (DCIM) tools
 * Experience with data center visitor management systems, * Experience in Data Center Operations
 * Strong understanding of Physical Infrastructure, Power Management, and Network Connectivity
 * Experience working in enterprise-scale data center environments
 * Strong troubleshooting, documentation, and communication skills
 * Ability to work effectively with technical teams, vendors, facilities staff, and business stakeholders

## Description

* Coordinate rack installations, decommissions, migrations, and equipment deliveries
 * Support and maintain server, network, storage, rack security, and power distribution infrastructure
 * Perform hardware installation, troubleshooting, and maintenance
 * Assist with audits, operational readiness reviews, and compliance efforts
 * Escort visitors and vendors as required
 * Utilize ticketing systems, asset management tools, and infrastructure monitoring solutions
 * Support capacity planning, infrastructure management, and operational monitoring
 * Maintain accurate documentation of incidents, changes, and infrastructure activities
 * Provide incident response support and communicate status updates to stakeholders
 * Coordinate multiple projects and priorities in a fast-paced environment
 * Provide guidance and support to junior team members


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