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# NOC Tier I Engineer

- **Company:** INCEED
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $64,480.0
- **Contract:** Temporary contract
- **Skills:** VoIP, Domain Name System (DNS), Issue Tracking Systems, Internetworking, IP Pbx, Local Area Networks, Simple Mail Transfer Protocols, Microsoft Office, Network Monitoring, Private Branch Exchange (PBX), Public Switched Telephone Networks, Simple Network Management Protocols, Wireless Access Point, Network Routers, Computer Networking Systems, Firewalls (Computer Science), Fortinet
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=326e53c658b7c72a

## About the Role

* Strong customer- and team-focused mindset; consistently puts the customer first
 * 2+ years of experience with LANs, internet connectivity, or security appliances
 * 2+ years of experience supporting routers, switches, and wireless access points
 * 2+ years of experience with DNS, SMTP, SNMP, and related services
 * 4+ years of hands-on or phone-based experience in a technical support or NOC role
 * 3+ years of experience documenting customer needs in a ticketing system (ConnectWise or similar preferred)
 * Ability to manage multiple priorities in a fast-paced, high-performing environment
 * Proficiency with Microsoft Office Suite

Nice to Have Skills & Experience:

 * Experience with voice technologies (PBX, VoIP, POTS, PSTN)
 * Experience with FortiGate (preferred) and/or Cisco networking equipment
 * Familiarity with network monitoring tools
 * Strong multitasking skills in high-volume ticket environments
 * Certifications such as CCNA, Fortinet NSE/FCA/FCE, or ITIL

## Description

* Monitor customer networks and respond to outages or performance issues
 * Troubleshoot routers, switches, firewalls, wireless, and voice systems
 * Communicate with customers via phone, email, and ticketing systems
 * Coordinate with vendors during outages
 * Document troubleshooting steps, resolutions, and customer interactions clearly
 * Escalate complex issues appropriately while maintaining ownership
 * Participate in network upgrades and infrastructure improvements
 * Participate in an on-call rotation for after-hours support


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