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# Internet Director - BDC - Automotive

- **Company:** AARON FORD
- **Location:** Lake Elsinore, CA, United States
- **Salary:** $84,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Internet Communications, Microsoft Office
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b8d55c06cbd2ebe2

## About the Role

* High School Diploma or GED

 * Minimum two years of call center experience; dealership experience highly desired

 * Excellent communication skills, verbal and written, bi-ligual a plus

 * Excellent communicational, interpersonal, organizational skill

 * Strong problem solving and analytical skills

 * Highly professional and dependable

 * Strong computer and internet skills, including Microsoft Office suite

 * A devotion to work in a performance-based, commission environment

 * Team player with positive energy and an eagerness to improve

 * Competitive and self-motivated attitude that thrives on goals

 * Automotive industry experience preferred, * Customer service: 1 year (Preferred)

## Description

As an Internet Director/BDC you will be responsible for monitoring sales and service internet and phone leads and providing client follow-up. The role requires a customer-service-oriented individual with excellent organizational skills to manage incoming customer leads. The role is highly customer-centric, a comfort for making phone calls, texting, and sending emails to prospective clients on a regular schedule is needed.

Responsibilities

First and foremost - a great attitude is 90% of this position!!

 * Log all customer contacts and comments into the CRM tool and schedule follow up calls

 * Confirm scheduled appointments

 * Reschedule "no show" customer appointments

 * Follow-up with sales and service departments to inquire about appointments and outcomes

 * Purify and update customer's changes in the database

 * Contact customer base on current marketing incentives

 * Respond to customer website requests (internet inquiries)

 * Contact internet clients via email and phone to schedule sales appointments

 * Notify necessary departments of appointments set

 * Follow internet leads from lead receipt to vehicle delivery/RO

 * Forward any customer concerns to the correct department manager and follows up

 * Performs other tasks as assigned

 * Answer incoming calls and schedule appointments off those calls


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