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# Level 2 IT Technician

- **Company:** SL America
- **Location:** Clinton, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Microsoft Software, Windows Servers, Network Architecture, Backend, Laptops, User Accounts
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8a2a8c3582dbb2e7

## About the Role

* Typically 2-4 years of experience in an IT support or helpdesk role., * Preferred credentials include CompTIA A+, Network+, or Security +., * Strong understanding of Windows environments (Windows Pro, Windows Server) and Microsoft Applications.
 * Excellent customer service, strong analytical problem-solving, and the ability to explain technical concepts to non-technical staff.

## Description

A Level 2 IT Technician serves as the primary escalation point for unresolved technical issues. They are responsible for diagnosing complex hardware/software problems, managing user accounts, configuring network infrastructure, and mentoring junior technicians. This role bridges standard helpdesk tasks and advanced systems administration., * Complex Troubleshooting: Handle escalated, unresolved tickets from Tier 1 support. Resolve difficult issues with operating systems, backend applications, and hardware.

 * Asset Management: Deploy, image, and maintain workstations, laptops, VoIP phones, and printers.
 * Documentation: Update the corporate knowledge base with detailed technical workarounds to reduce future downtime.
 * Mentorship: Assist with training and advising Level 1 support technicians.


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