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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician/Help Desk - **Company:** County of Isabella - **Location:** Midland, MI, United States - **Experience:** Experienced - **Salary:** $46,973.0 - $61,856.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Android Software Development, Apple IOS, Desktop Computing, Windows PowerShell, Visual Technology, Enterprise Software Applications, Tablet Computers, Information Technology, Network Support, Patch Management, Hardware Infrastructure - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=74ce2666a5e1b5a7 ## About the Role * Associate's degree in Computer Information Systems or related field. * Two (2) years of experience in a technical support or help desk role. * An equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities may be considered. Licenses or Certifications * Require a valid driver's license, * Associate/Bachelor's degree in computer science or a related field * Comp TIA A+ certification, Comp TIA Network+ certification, or Security+ certification, * Audio and Video technologies * IP Schemes and networking * Active Directory knowledge * Computer and peripheral troubleshooting and repair. * Various advanced computer functions. * Modern office equipment, procedures, and software packages. * Various GLBMW applications and programs. * Hardware used by GLBMW * EDR applications for malware removal used by GLBMW. * Patch management systems * Basic PowerShell functions * iOS and Android operating systems. Skill in: * Troubleshooting. * Organization and time management. * Following written and verbal instruction. * Providing user support. * Writing documentation. * Assembling, disassembling, and replacing hardware. * Establishing and maintaining effective working relationships. * Written and verbal communication. * Research and analysis. ## Description Under the direction of the IT Director, the Information Technology Technician is responsible for providing technical and network support to GLBMW users and performing a range of duties in support of the IT Director and GLBMW technology needs. This includes the installation and configuration of software and hardware, basic network support, repair and maintenance of a variety of equipment, and supporting the technology needs of the organization., The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform jobrelated tasks other than those specifically presented in this description. * Provides comprehensive technical support to GLBMW staff, including troubleshooting desktops, printers, scanners, mobile devices, and a wide range of GLBMW applications, programs, and operating systems. * Responds to user support tickets, assigning and following up as necessary to ensure timely resolution. * Assists users with account access, including password resets and general account support. * Installs, configures, and deploys workstations, computers, and mobile devices. * Replaces basic hardware components and performs general equipment maintenance. * Supports and maintains computers, printers, scanners, copiers, desk and cell phones, tablets, and other GLBMW issued devices. * Configures and deploys new computers and cell phones, including upgrades and transitions to new equipment. * Performs routine hardware and software updates to ensure systems remain current and compliant. * Maintains accurate equipment inventory records for reporting and auditing purposes. * Maintains accurate documentation of repairs, resolutions, and technical procedures. * Provides audio/visual technology support as needed. * Assists with deployments and other tasks as delegated by the IT Director. * Performs other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [For the Cars and the Curious: Android Drift](https://www.wearedevelopers.com/videos/499-for-the-cars-and-the-curious-android-drift) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)