> Markdown version of [/jobs/ext/1207014-information-systems-customer-services-specialist-voice-over-ip-assistant](https://www.wearedevelopers.com/jobs/ext/1207014-information-systems-customer-services-specialist-voice-over-ip-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Systems - Customer Services Specialist/Voice Over IP Assistant - **Company:** County of Berrien - **Location:** St. Joseph, MI, United States - **Salary:** $48,654.0 - $65,204.0 - **Contract:** Permanent contract - **Skills:** Application Services, VoIP, Spreadsheets, Information Systems, Text Processing, PC Tools, Local Area Networks, Networking Cables, Office Suite, Cisco Voip, Reliability of Systems, Computer Equipment - **Published:** July 8, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/393546847 ## About the Role * Bachelor's Degree in electronics or computer-related field and one year of full-time experience in PC hardware/software support in a business environment; OR * Associate Degree in electronics or computer-related field and three years of full-time experience in PC hardware/software support in a business environment and one year of experience in VoIP phone system support and installation; OR * High school diploma or equivalent and five years of full-time experience in PC hardware/software support in a business environment with one year of experience in VoIP phone system support and installation. Special Requirements: * Must possess and maintain a valid vehicle operator's license with access to a reliable vehicle throughout the course of employment. * A pre-employment physical, drug test and background check are required before employment. * Duties will require the ability to lift 50 pounds at least three feet off the ground. * May be subject to call-in during off duty hours. Required Knowledge and Skills: * Proficient in standard office software applications, including email, word processing, and spreadsheet programs. * Basic understanding of network wiring. * Strong communication, interpersonal and customer service skills. ## Description * Under the supervision of the Customer Services Manager, supports various County Cisco VoIP phone systems, supports third-party applications, installs PC software and new systems; troubleshoots customers' problems; repairs and maintains computer equipment peripheral devices., * Serves as the primary point of contact for Cisco VoIP and third-party applications, providing technical support, troubleshooting, and coordinating with vendors, Information Systems staff, and County departments to ensure system reliability. * Installs, configures, maintains, and repairs PCs, network-attached devices, VoIP equipment, and other Information Systems-supported hardware and software in accordance with County standards. * Responds to Help Desk requests, diagnoses and resolves technical issues, and documents service activities using the County Help Desk system. * Performs preventative maintenance, orders replacement parts, and recommends hardware and equipment purchases. * Assists with Local Area Network (LAN) administration and provides end-user training and guidance on supported systems and equipment. * Maintains organized work areas, participates in after-hours on-call support, and makes recommendations to the Customer Services Manager regarding the planning, installation, and maintenance of technology systems and equipment. * This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)