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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Kendall Auto Group - **Location:** Marysville, WA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Computer Networks, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Service Software, Break Fix, Firewalls (Computer Science), Computer Equipment, Network Support, Laptops, Windows Client - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4997d492dbf57d01 ## About the Role * 1-2 years of hands-on experience in IT support, help desk, or a related technical field. * Strong customer service and communication skills; able to work professionally with all levels of staff. * Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. * Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. * Ability to travel regularly to local dealerships and occasionally out of state. * Self-motivated with strong multitasking, time management, and organizational abilities Preferred Skills: * Experience with remote support tools and ticketing systems. * Exposure to networking concepts, firewall interfaces, and escalation workflows. * Experience supporting multi-site environments. * Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity ## Description We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Washington, mainly but not limited to Marysville and Everett providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. * Note this role is a field technician who will collaborate with the engineers for bigger issues they are unable to resolve. Key Responsibilities * Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. * Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. * Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. * Deliver both remote and on-site technical support across multiple dealerships. * Travel between local sites and provide periodic ON-SITE support * Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. * Support technology rollouts, dealership openings, and major deployment projects. * Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. * Identify recurring issues, propose improvements, and take initiative in finding solutions. * Collaborate with the broader IT team while acting as the primary technical resource for Marysville/Everett operations. Working conditions/environmental factors: * Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. * May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. * Must be willing to travel locally and occasionally out of state as needed. ## Related Videos - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)