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# Level 2 Help Desk Support

- **Company:** Synerfac Technical Staffing
- **Location:** Beachwood, OH, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Network Troubleshooting, Windows Servers, Virtual Desktops, Windows PowerShell, Cloud Services, Security Information and Event Management, Virtual Local Area Networks, Firewalls (Computer Science), Information Technology, Vmware
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35b94fef73402e2b

## About the Role

* 5+ years of IT experience
 * 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
 * Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
 * VMWare/Hyper-V experience - build, migrate VMs
 * Azure Virtual Desktop - administering/troubleshooting
 * Basic CMD and PowerShell Scripting

## Description

Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.

The level 2 help desk support position would be responsible for taking escalation tickets from the help desk.

Qualified candidates would have experience with general IT, working with windows server OS, active directory/group policy/ DNS, firewall config/troubleshooting, switch config/troubleshooting., * Take escalation tickets from the helpdesk

 * Handle Tier 2 tickets including but not limited to:
 * Network Issues / Outages
 * Backup and Disaster Recovery Review / Maintenance Restores / Deploying
 * Security Solution Review / Maintaining / Deploying
 * MFA
 * A/V
 * SAT
 * SIEM
 * Business Application Support / Securing Third Party Support
 * POS
 * PMS
 * Active Directory, Group Policy, DHCP, DNS edits
 * Hotel Applications (Key/lock, Guest Internet/Cable, etc,)
 * Financial and Accounting Applications
 * Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
 * Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, tc.
 * Client Onboarding
 * Client communications and interactions, remotely and in person
 * Detailed documentation of issues and resolutions


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