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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** The Apex - **Location:** Cranston, RI, United States - **Experience:** Starter - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, User Authentication, Microsoft Azure, Backup Devices, Bash Shell, Chrome OS, Cloud Computing, CompTIA Security+, Computer Networks, Multi-Factor Authentication, VMware ESX Servers, GoToMeeting, Monitoring of Systems, Hyper-V, Python (Programming Language), Microsoft Visio, Microsoft Servers, Windows Servers, Windows PowerShell, Cloud Collaboration, Cisco WebEx, Windows Deployment Services, Wireless Networks, Google Cloud, Okta, Sonicwall, Microsoft InTune, Information Technology, Deployment Automation, Palo Alto Networks, Casper Suite, Search Engines, Fortinet, Gsuite, Veeam, SentinelOne Expertise, Cisco - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b51d866131793b7d ## About the Role * Associate's degree in Computer Science or a related field. * Bachelor's degree in MIS or Computer Science is a plus. * Equivalent work experience may be considered., * Ability to multitask and prioritize client support requests. * Strong organizational and documentation skills. * Excellent communication skills-able to interact with clients clearly and professionally via phone, email, and in person. * Ability to remotely diagnose and troubleshoot client issues efficiently. * Work effectively as part of a high-functioning, collaborative team to resolve client issues within defined service levels. * Ability to read, interpret, update, and work with technical documentation, including topology/riser diagrams (Microsoft Visio experience preferred). * Strong problem-solving and troubleshooting skills. * Ability to research solutions quickly using search engines and technical resources. * Proactively identify potential IT issues and respond using monitoring tools. * Fundamental knowledge of networking concepts. * Passion for learning new technologies and solutions independently. Desired Skills & Experience 1-2 years of hands-on experience supporting the following technologies: Operating Systems & Imaging * Windows, macOS, and Chrome OS * Workstation imaging via Windows Deployment Services, MDT, or Autopilot Infrastructure & Security * Windows Server roles and features * Virtualization: VMware ESXi or Microsoft Hyper-V * Multi-Factor Authentication (MFA) platforms: Microsoft Authenticator, Google Authenticator, Duo, or Okta * Endpoint security: SentinelOne, Huntress, CrowdStrike, or Carbon Black * Backup solutions: Veeam, MSP360, Coveware, ShadowProtect, Azure Backup, or Datto Scripting & Automation * PowerShell, Batch, Bash, or Python Endpoint Management & MDM * Remote Monitoring & Management (RMM) tools: ConnectWise Command, Kaseya, or Microsoft System Center * Mobile Device Management (MDM) solutions: Intune, Jamf, Kandji Networking & Collaboration * Network printers and business electronics * Wired & Wireless Networking: Fortinet, Aruba Networks, or Cisco Meraki * Cloud computing: AWS, Microsoft Azure, or Google Cloud Platform * Cloud collaboration: Microsoft 365 or Google Workspace * Video conferencing platforms: Teams, Zoom, Webex, or GoToMeeting Technical Certifications Preferred * HPE, Aruba Networks, Microsoft, Dell, Cisco, Palo Alto, Fortinet, SonicWall, Security+, or Network+, * IT help desk: 1 year (Required) ## Description As an IT Support Technician, you will delight our clients and provide exceptional support to Apex clients' end-users. Using industry-standard tools and best-practice troubleshooting techniques, you will work alongside Level 2 and Level 3 Network Engineers to resolve trouble tickets efficiently. Additionally, you will be responsible for monitoring and maintaining client networks to ensure availability, reliability, and performance. IT Support Technicians are expected to maintain accurate case documentation, provide regular client communication, and ensure prompt issue resolution. This role also includes on-site client visits for support assignments and projects, along with participation in the engineering on-call rotation, typically after 6-9 months of full-time employment. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)