> Markdown version of [/jobs/ext/1207457-technical-support-supervisor](https://www.wearedevelopers.com/jobs/ext/1207457-technical-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Supervisor - **Company:** Dobson Technologies - **Location:** Oklahoma City, OK, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Network Routers, Computer Network Operations, Cisco - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8cc9936b07626bc5 ## About the Role * High School, Vocational, or applicable short course diploma. * 6 to 8 years of experience working in a Help Desk/Tech Support position. * Strong working knowledge of various operating systems, routers, and network elements. * Strong logic and troubleshooting skills. * Ability to perform advanced system administration functions and maintenance procedures. * Strong organizational skills and ability to communicate effectively. * Ability to perform basic system administration functions to assist Customer Operations management with departmental enhancements. DESIRED QUALIFICATIONS: * Microsoft, A+, or MCP certification. * Cisco CCNA certification. SPECIAL REQUIREMENTS: * Flexible Shift Schedule. * On Call Rotation. * Customer First Mindset. SAFETY EXPECTATIONS * Compliance with company safety policies, PPE, safe driving, DOT requirements, etc. ENVIRONMENTAL / WORKING CONDITIONS * Work is primarily performed in a professional office environment. * Occasional business travel may be required based on business needs., * Ability to perform the essential functions of the position with or without reasonable accommodation. * Requires the ability to communicate effectively and utilize standard office technology and equipment. * May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities. ## Description Technical Support Supervisor - Tier 1 is an on-site position leading the Technical Support team responsible for customer facing troubleshooting within the Dobson Organization. The ideal candidate combines a technical understanding, leadership excellence, and a strategic mindset to support operations, enhance departmental efficiency, and deliver proactive data-driven customer experiences., * Lead, coach, and develop a team of Technical Support Representatives, building a culture of collaboration, empathy, and accountability. * Work with and develop Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings. * Responsible for escalating issues that are unable to be resolved by support to the Network Operations Center. * Manage escalation tickets and customer complaints through resolution. * Identify problems and risk areas and be able to advise management of actions required to mitigate their impact. * Notify management of major network outages and resolutions. * Document and modify support related processes and procedures as necessary. * Establish and monitor key performance indicators (KPIs) including Average Handle Time, SLA compliance and Customer Satisfaction. * Conduct regular one-on-one meetings, performance evaluations and coaching sessions to drive accountability and professional growth. * Other duties as assigned., * Provides leadership, guidance, and support to assigned team members. * Assists with employee training, coaching, and performance management. * Supports hiring, onboarding, scheduling, and employee development activities. * Promotes a positive, professional, and safety-focused work environment. * Ensures compliance with company policies, procedures, and applicable regulations. * Monitor workload distribution and team productivity to support operational goals. * Addresses employee concerns and escalate issues as appropriate. * May participate in disciplinary actions, performance evaluations, and corrective action processes. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [How to Build for Decentralized Systems](https://www.wearedevelopers.com/videos/931-how-to-build-for-decentralized-systems) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the Ups and Downs of the Tech Industry](https://www.wearedevelopers.com/magazine/531-navigating-the-ups-and-downs-of-the-tech-industry) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)