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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** TREW LLC - **Location:** West Chester Township, OH, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Computer Literacy, System Configuration, Desktop Computing, Network Troubleshooting, Office Suite, Remote Service Software, Data Logging, Diagnostic Tools, Os Ticket, Information Technology - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=788a3778d83b6e0c ## About the Role * Working knowledge of Microsoft 365, Active Directory, and common office productivity and remote support tools * Solid understanding of computer systems, mobile devices, and general technology hardware and software * Ability to diagnose and resolve technical issues efficiently * Strong interpersonal skills, with the ability to work effectively across teams and with individuals at all levels * Excellent verbal and written communication skills * Team-oriented mindset, with a genuine willingness to learn and grow technical expertise Education & Experience * Demonstrated experience as a Service Desk Technician * BS/BA in IT, Computer Science or relevant field, Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to traverse office, manufacturing facility and customer sites. ## Description The Service Desk Technician is a key member of Trew's IT team, serving as a front-line resource for teammates across the business. This role provides hands-on technical support - including ticket resolution, laptop deployment, and onboarding/offboarding - while partnering closely with the Service Desk and Infrastructure teams to keep Trew's technology running smoothly, from the office to the shop floor. Duties/ Responsibilities: * Serving as the primary point of contact for teammates seeking IT support, providing prompt and professional assistance * Supporting the onboarding and offboarding of Trew teammates * Diagnosing and troubleshooting hardware, software, and network issues, escalating complex cases as needed * Configuring, and deploying laptops and desktop systems for end users * Maintaining the health and performance of the company's computer network and connected devices * Partnering with teammates across departments to deliver timely, high-quality IT assistance * Assisting with on-site technology projects and initiatives as directed * Performing remote troubleshooting using diagnostic tools and effective questioning techniques * Evaluating issue details to determine and implement the most effective solution * Logging, tracking, and updating tickets in the incident management system, with clear documentation of resolutions * Identifying opportunities to improve IT procedures and recommending enhancements, including documentation * Maintaining and coordinating repair of conference room and office technology, including displays, phones, and printers * Providing hands-on technical support for IT-related issues on the shop floor and in manufacturing areas * Collaborating closely with the Service Desk and Infrastructure teams to ensure efficient, coordinated issue resolution, Work Environment This is primarily a desk-based role, requiring extended periods of sitting and computer use. While the role is mainly desk-based, mobility within the office, manufacturing facility and customer sites may be required for meetings and interactions with colleagues. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)