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# IT Support Specialist | Japanese Omakase Restaurant

- **Company:** AITWORKS, INC.
- **Location:** Cerritos, CA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Networking Basics, Network Connections, PCI Data Security Standards, Software Engineering, Wi-Fi Technology, Tablet Computers, Software Troubleshooting, Microsoft InTune, Information Technology, User Administration
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4ba8c051481da161

## About the Role

\* IT help desk and technical support \* Hardware and software troubleshooting \* Ticket triage, prioritization, and SLA management \* Windows 11 and Microsoft 365 \* Network fundamentals, including Wi-Fi, cabling, and hardware support \* Device provisioning, MDM, and lifecycle management \* Microsoft Intune preferred \* POS system troubleshooting \* User account and access management \* IT documentation and standard operating procedures \* CCPA and PCI DSS compliance support \* Strong communication skills with non-technical users \* Problem-solving and root-cause analysis \* Ability to manage multiple open tickets in a fast-paced, multi-location environment \* Hospitality, restaurant, or multi-unit retail technology experience preferred



## Description

* Serve as first-line technical support for internal hardware and software issues
 * Triage, prioritize, and resolve support tickets within established SLA
 * Communicate ticket status and resolution timelines proactively
 * Support technology projects related to new restaurant openings and system deployments
 * Assist with technology setup for new hires, including device configuration, software installation, and account provisioning
 * Configure and provision laptops, smartphones, tablets, and other company devices
 * Maintain device inventory, software licenses, and access credentials
 * Support Microsoft Intune policy updates and MDM enforcement
 * Manage device lifecycle, including setup, deployment, maintenance, and secure decommissioning
 * Maintain internal IT documentation and standard operating procedures
 * Support network connectivity troubleshooting, including Wi-Fi, cabling, and hardware issues
 * Assist with infrastructure maintenance, system updates, and scheduled maintenance
 * Support POS system troubleshooting at restaurant locations
 * Escalate unresolved technical issues to the IT System Administrator with full documentation
 * Travel to restaurant locations as needed to provide on-site technical support
 * Assist with user account provisioning, permission updates, and access removal
 * Support CCPA and PCI DSS compliance practices
 * Flag security concerns, unusual system behavior, or suspected policy violations immediately
 * Perform additional IT support duties as assigned


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