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# IT Specialist (Houston, TX)

- **Company:** Fish & Richardson P.C.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Hardware, Microsoft Office, Software Engineering, Wide Area Networks, Enterprise Software Applications, Connectivity Problems
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=651a806582a3a5c2

## About the Role

* 3+ years' experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
 * Windows 10/11, A+, and Network+ Certifications.
 * Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.
 * Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
 * Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
 * Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
 * Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation)
 * Ability to work onsite in the Austin office 5 days per week is required.

## Description

* Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
 * Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
 * Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
 * Implement and integrate new applications/systems with support from other IT staff.
 * Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
 * Assist with support tickets as a second level escalation point.
 * Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
 * Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
 * Participate in an after hours on call rotation


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