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# Sr Lab System Support Engineer

- **Company:** Resource Logistics, Inc.
- **Location:** West Point, PA, United States
- **Experience:** Expert
- **Salary:** $95,680.0 - $106,080.0
- **Contract:** Permanent contract
- **Skills:** Audit Trail, Backup Devices, Software Documentation, Data Integrity, Issue Tracking Systems, Systems Development Life Cycle, System Testing, Software Troubleshooting, Information Technology, GXP, User Administration, Servicenow
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0abd4c416b02755e

## About the Role

* Strong knowledge of GMP, GLP, and GxP regulations
 * Experience with Computer System Validation (CSV)
 * Lab system lifecycle management (implementation, validation, maintenance, upgrades, and decommissioning)
 * Vendor management and coordination
 * Understanding of laboratory business processes in a pharmaceutical environment
 * Experience with ServiceNow, Remedy, or similar ticketing systems
 * Knowledge of Change Control, CAPA, Deviations, and Problem Management
 * Familiarity with laboratory instruments such as HPLC, GC, and Spectrophotometers
 * Strong troubleshooting, communication, and documentation skills, * Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field
 * 8+ years of laboratory systems support or IT support experience in a regulated pharmaceutical/life sciences environment

Must-Have Experience

 * Lab System Lifecycle Management
 * Lab System Vendor Management
 * Understanding of Laboratory Business Processes in a Pharmaceutical Regulatory Environment
 * GMP, GLP, GxP, and CSV Compliance
 * Audit, Change Control, CAPA, and Deviation Management

## Description

We are seeking a Sr. Lab System Support Engineer with 8+ years of experience supporting laboratory systems in a pharmaceutical or regulated environment. The ideal candidate will have strong experience with lab system lifecycle management, vendor management, Computer System Validation (CSV), and GxP compliance., * Manage the complete lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, backups, archival, and decommissioning.

 * Ensure compliance with SDLC, CSV, GMP, GLP, GxP, FDA regulations, and data integrity requirements.
 * Act as the primary contact for vendors regarding installations, upgrades, maintenance, and issue resolution.
 * Support laboratory software systems and instrument integration platforms.
 * Perform user account management (creation, modification, deletion).
 * Coordinate with desktop, network, and vendor teams for hardware and system support.
 * Handle system onboarding/offboarding, monthly patching, backup/restoration, and application upgrades.
 * Support laboratory instruments and troubleshoot software/hardware issues.
 * Maintain system documentation, SOPs, work instructions, audit trails, and archival processes.
 * Work closely with Lab, QA, and IT teams to resolve issues and improve workflows.
 * Support audits, inspections, CAPA activities, deviations, and change controls.


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