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# Desktop Support Technician

- **Company:** Crye Leike
- **Location:** Memphis, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Hard Disk Drives, IBM ViaVoice, Wide Area Networks, Wireless Networks, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d57acebec01165f9

## About the Role

Crye-Leike® Information Technology is seeking a full-time Desktop Support Technician in Memphis, TN. This position requires candidate to be able to work independently with minimal supervision., * At least two year hands-on experience with PC hardware/software troubleshooting.

 * Experience with LAN/WAN troubleshooting and/or telephone systems is a required.
 * A+ Certification preferred.
 * Experience with ShoreTel/Mitel telecommunications systems a plus.
 * Excellent customer service and communication skills (verbal and written).
 * Ability to successfully multi-task and understand how to prioritize work.
 * Applicants will be tested for proficiency.

Job Type: Full-time, * LAN/WAN troubleshooting: 2 years (Required)

 * PC hardware/software troubleshooting: 2 years (Required)

License/Certification:

 * CompTIA A+ (Preferred)
 * A+ Certification (Preferred)

## Description

* Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
 * Installation of software on corporate machines.
 * Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
 * Instructs users in use of equipment, software, and manuals.
 * Recommends or performs remedial actions to correct problems.
 * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
 * Assists clients in connecting to corporate wired/wireless networks on personal devices.
 * Maintains service records of work performed.
 * Other duties as assigned.


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