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# IT Specialist - Vocational

- **Company:** Harbor, Inc.
- **Location:** Toledo, OH, United States
- **Salary:** $51,896.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Web Development, Microsoft Office, WordPress, Information Technology, User Accounts
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf9c018a2affbe46

## About the Role

* Minimum of Associates degree required in the field of computer science or information systems. Bachelor's degree preferred.

 * Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.

 * Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.

 * Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.

 * Experience with WordPress/Web Development helpful.

 * Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.

 * Must be able to convey technical issues and material to a non-technical audience.

 * Must have excellent written and interpersonal skills. Must have strong problem-solving skills.

 * Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.

 * Must have transportation and be willing to use personal car for job related duties.

 * Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.

## Description

* Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.

 * Assist staff with support of the Ohio Means Jobs website.

 * Maintain accounts for RingCentral phones.

 * Assist in maintaining and deploying on-site hardware

 * Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.

 * Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.

 * Assists in maintaining user accounts in Active Directory.

 * Maintains understanding of Harbor's business process workflows and the use of technology/software.

 * Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor's network structure.

 * Participates as an active member of the IT Team helping other team members as required.

 * Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.


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