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# IT Help Desk

- **Company:** Andersen Material Handling
- **Location:** Wixom, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Azure, Networking Hardware, Internet Protocol, Microsoft Office, Microsoft SharePoint, Wireless Networks, Software Troubleshooting, Computer Equipment, Hardware Infrastructure, Cisco
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b1597f675ee20da5

## About the Role

* Ability to fully articulate complex computer technical solutions to non-technical end users in a clear concise manner
 * Requires initiative and ability to work on own
 * Must have strong analytical and problem-solving skills
 * Associate degree (AA) in computer related field or equivalent from two-year college or technical school
 * Must be willing to travel once/twice a month (mostly day trips along with the occasional overnight stay) to other office locations
 * Ability to work with employees/all levels, within organization

Previous experience with the following:

 * SharePoint (2+ years preferred)
 * Azure
 * Office 365
 * Operating Systems/Applications (Microsoft)
 * Server Hardware Platforms (Dell/Microsoft)
 * Networking Equipment (Cisco)
 * Networking IP Protocol
 * Wireless networking (Cisco)
 * Printers (HP and others)
 * Ability to rebuild SW on desktop/laptop
 * Ability to troubleshoot software/hardware issues
 * Ability to work with various vendors (Comcast, Verizon, etc.)

## Description

* Assisting the Vice President of IT and our Help Desk Supervisor in supporting nine office locations (FL, MI, OH)
 * Using the "FreshService" Help Desk system that is utilized by employees to log their "Request for IT Support" tickets
 * Provide troubleshooting and assistance as needed and based on priorities, following department guidelines
 * Ensuring problem can be reproduced, while including all pertinent information in ticket before escalating to the next level


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