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# BI Support Lead

- **Company:** White Cap
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Data Analysis, Business Intelligence Development, Collaborative Software, Data Governance, Data Infrastructure, Power BI, Enterprise Software Applications, Data Analytics, Tools for Reporting
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f91f65178ac206c

## About the Role

Advanced technical role, requiring extensive experience and a deep understanding of BI (Business Intelligence) technologies, data infrastructure, and customer support principles., * Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas., * Qualifications:* 8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.* Hands-on experience with Power BI, including datasets, models, and report usage.* Expertise in creating clear, user-friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non-technical audiences.* Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.* Strong analytical and problem-solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.* Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.* Demonstrated ability to work with cross-functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.* Excellent
communication and storytelling skills with the ability to influence stakeholders and spark interest in data-driven practices.

 * Experience enabling or mentoring power users in analytics environments.
 * Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.
 * Ability to create engaging recorded demos, tutorials, and multi-session training series for analytics tools.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

## Description

* Leads communication and change-management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.
 * Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.
 * Drives adoption of BI tools, datasets, and models across the enterprise.
 * Manages and moderates the company-wide analytics community and the Engage channel.
 * Develops and deliver scalable BI training and enablement programs
 * Diagnoses and resolves complex issues, often touching multiple teams and departments.
 * Ensures adherence to BI governance, standards, and development best practices.
 * Mentors mid-level and entry-level support staff in their day-to-day work.

Nature and Scope

 * Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
 * Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
 * Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

 * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 * Typically requires overnight travel less than 5% of the time.


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