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# IT Operations Manager

- **Company:** The Federal Public Defender
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Data Centers, Identity and Access Management, Information Technology Operations, Cloud Services, Zero Trust Network Access, Software Vulnerability Management, Software Licensing, HybridCloud
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1fe4b2e23326ed63

## About the Role

* High school diploma or equivalent.
 * 3 years of general experience with automated systems (relevant accredited coursework may substitute for part).
 * 5 years of specialized, progressively supervisory experience (education may substitute for part).
 * Comprehensive knowledge of computer systems administration principles, practices, methods, and techniques.
 * Fosters accountability, innovation, customer service, and continuous improvement.
 * Strong interpersonal, written, and verbal communication skills.
 * Ability to oversee projects of varying scope and make sound operational and crisis decisions.
 * Employment contingent on a satisfactory background check (FBI name & fingerprints).

## Description

The IT Operations Manager provides strategic and operational leadership for NITOAD's technology services, infrastructure, cloud platforms, and end-user support functions. The duties of an IT Operations Manager include:

 * Lead and supervise technology teams responsible for infrastructure, applications, cloud services, and end-user support.
 * Oversee the planning, execution, and delivery of technology projects ensuring successful project outcomes.
 * Manage datacenter infrastructure including hybrid cloud environments, Microsoft 365 services, Windows virtualization technologies, and endpoint management platforms.
 * Oversee Identity and Access management (IAM), zero trust, and vulnerability management activities.
 * Develop Statements of Work (SOWs), Requests for Quotes (RFQs), and technical requirements.
 * Manage vendor relationships, software licensing, renewals, and service contracts.
 * Evaluate emerging technologies and make strategic recommendations with focus on technology modernization.
 * Serve as an escalation point for customer service and operational issues ensuring resolution.


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