> Markdown version of [/jobs/ext/1208623-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1208623-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Buchanan Technologies - **Location:** Dallas, TX, United States - **Experience:** Starter - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software as a Service, Network Troubleshooting, Remote Desktop Services, Software Engineering, Information Technology, User Administration - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9dfa3a9a91507567 ## About the Role * 1-2 years of experience in IT Support, Help Desk, Desktop Support, or Service Desk role. * Experience with ITSM tools and remote desktop support tools. * Strong understanding of Windows and macOS operating systems. * Experience supporting Microsoft 365 and common SaaS applications. * Basic Active Directory user administration experience preferred. * Ability to handle multiple tasks with professionalism, tact, courtesy, and a high degree of customer service. * Ability to work independently with minimal direction and collaboratively with a team. * Familiarity with conference room technology preferred. * Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical users. Education / Certifications * College degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered. * Industry certifications such as ITIL v4 Foundation, CompTIA A+, Network+, or Microsoft AZ-900 are preferred., * Desktop support: 2 years (Preferred) ## Description The Desktop Technician provides support for users experiencing IT-related incidents and fulfilling service requests. This role ensures effective and efficient service delivery and seamless user experience by troubleshooting hardware, software, and network issues. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced onsite environment. Responsibilities * Provide prompt, friendly, and effective support to users by phone, email, chat, or in person. * Log, categorize, prioritize, and resolve service requests and incidents in the ITSM system. * Identify, diagnose, and resolve hardware and software issues, including Windows and Mac operating systems, Microsoft 365, and SaaS applications. * Onboard and offboard users in Active Directory and other systems in accordance with internal processes and compliance requirements. * Proactively identify recurring incidents and assist with problem identification and remediation. * Contribute to the internal knowledge base by documenting solutions, best practices, and help desk processes. * Work closely with other IT teams to resolve complex technical issues. * Maintain accurate inventory of IT assets. * Support project assignments as requested. * Travel locally up to 25% or as needed. * Work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines. * Perform other duties as assigned., * Onsite role with local travel as needed. * Must be flexible, dependable, and willing to support urgent needs when required. * Must be able to provide professional, customer-focused support to users at all levels. About Buchanan Technologies Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)