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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support & Training Specialist - **Company:** Human Potential Development, Inc. - **Location:** Gentry, AR, United States - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Windows, Learning Management Systems, Web Browsers, Issue Tracking Systems, Microsoft Office, Wi-Fi Technology, Laptops, Gsuite, User Accounts - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d2e83d8dca185fd0 ## About the Role * Strong communication skills and the ability to explain technology to non-technical users. * Comfort troubleshooting common issues with WiFi, laptops, displays, logins, printers, apps, and devices. * Strong organization, follow-through, and attention to detail. * Ability to work directly with students, staff, instructors, leadership, vendors, and technical teams. * Comfortable working fully onsite in a hands-on campus environment. * Willingness to learn, grow, and take on more responsibility over time. Preferred * Experience in help desk, IT support, technical customer support, software training, LMS support, or campus technology. * Experience supporting Google Workspace, Microsoft tools, Apple devices, Windows laptops, WiFi, TVs/AV, printers, or mobile devices. * Experience with basic asset management, ticketing, documentation, or technology operations. * Comfort testing software workflows and giving feedback on what needs to improve. ## Description UHP is hiring a Technology Training & Support Specialist to help students and staff confidently use the technology that supports daily campus operations. This is a hands-on, campus-based role for someone who is tech-savvy, patient, organized, and able to explain technology in a simple, practical way. The right person does not need to be a senior IT engineer. We are looking for someone who can train users, solve common tech issues, manage devices and accounts, document problems, and follow through until issues are resolved., * Train students and staff on UHP apps, dashboards, workflows, and daily technology tools. * Support student onboarding into the UHP app, including QR code access, mobile setup, learn modules, and exam-related workflows. * Provide first-line support for WiFi, laptops, TVs/displays, AirPlay, printers, logins, browsers, apps, and basic device setup. * Manage user accounts, permissions, shared logins, device assignments, and inventory records. * Support Google Workspace, Microsoft tools, Apple devices, laptops, iPads, Apple Vision devices, and campus technology platforms. * Track technology issues, communicate updates, escalate when needed, and follow through until resolved. * Create simple guides, checklists, and walkthroughs for students, staff, and new technology rollouts. * Help test app workflows, identify bugs or confusing steps, and share clear feedback with technology leadership. * Coordinate with vendors, internal teams, and support partners when deeper troubleshooting is needed. * Support the CTO and technology leadership with campus execution, documentation, issue tracking, and follow-through. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [You’re a great coder? 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