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# Mid-Senior Help Desk Technician

- **Company:** Osair Technologies LLC
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Software as a Service, Issue Tracking Systems, Azure Active Directory, Microsoft SharePoint, Office365, Microsoft InTune, Zendesk, User Administration
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c2ebb8d2eb38ef3

## About the Role

* 5+ years of IT Help Desk/Desktop Support experience
 * Strong experience supporting Microsoft 365/O365
 * Azure AD (Entra ID) user administration
 * Intune/Endpoint Manager for device management
 * SharePoint administration and support
 * Windows, macOS, iOS, and Android troubleshooting
 * SaaS applications such as Microsoft Teams, Zoom, and mFax
 * Ticketing systems (Zendesk preferred)
 * Excellent customer service and communication skills
 * Experience providing Tier II/III technical support



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