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# IT Support Technician

- **Company:** Metro Vein Centers
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $72,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Documentation, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Wi-Fi Technology, ServiceNow IT Service Management, EHR Systems, Information Technology, Patch Management, Laptops, Gsuite
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6181ea695b03873

## About the Role

* 2-4 years of experience in IT support, helpdesk, or desktop support
 * Experience supporting users in a multi-location or clinical environment preferred
 * Strong working knowledge of Windows and/or macOS
 * Familiarity with Google Workspace
 * Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
 * Experience with device management
 * Excellent customer service, communication, and organizational skills
 * Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
 * Ability to travel up to 80% across clinic locations as required
 * Being onsite during business/clinic hours
 * Self-motivated with the ability to work independently and manage time effectively in the field
 * Valid driver's license and reliable transportation

Preferred Skills

 * Experience working in healthcare or regulated environments (HIPAA)
 * Familiarity with EMR/EHR systems
 * Experience with IT ticketing systems
 * CompTIA A+, Network+, or equivalent certification
 * Experience supporting clinic or medical office technology

## Description

We are looking for a hands-on IT Support Technician to join Metro Vein Centers' growing IT team, based onsite at our New York HQ. This is a new position created to bring dedicated in-person IT support to our NY and surrounding clinic operations.

As the onsite IT resource at HQ, you will be the primary face of IT for corporate staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.

What You'll Do

 * Provide in-person IT support to corporate headquarters staff in NY and surrounding New York, New Jersey, Connecticut, Pennsylvania, and other surrounding clinic locations as they open
 * Serve as the primary onsite point of contact for hardware, software, and connectivity issues
 * Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
 * Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
 * Manage support tickets, maintaining SLA compliance and documentation standards
 * Assist with MDM enrollment, compliance monitoring, and patch management
 * Assist with setup and future support for new clinic openings
 * Conduct user training on IT tools, security awareness, and self-service portal usage
 * Coordinate with the network and security teams on escalated issues and IT projects
 * Maintain accurate inventory of IT assets
 * Adhere to HIPAA requirements and internal data security policies
 * Other related IT support duties as assigned


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