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# ServiceNow Developer

- **Company:** Gravity Hair Salon, LLC
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $125,000.0 - $150,000.0
- **Contract:** Temporary to permanent
- **Skills:** Agile Methodology, Servicenow
- **Published:** July 8, 2026
- **Apply:** https://www.gravityitresources.com/job/9388

## About the Role

* 3-5 years hands?on ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
 * Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
 * Familiar with OOTB functionality and knowing when to configure the application vs customize it
 * Knowledge on ServiceNow best practices and platform principles
 * Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
 * Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end?to?end.
 * Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce).
 * Strong debugging instincts-know where to look, how to log, and when to fail fast.
 * Clear communicator who can explain trade?offs to non?developers and keep stakeholders aligned.
 * Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.

Certifications:

 * ServiceNow Certified System administrator (required)
 * ServiceNow Certified Application Developer (preferred)
 * Familiar with ITIL and Service Management processes
 * Any agile training and/or certificate

## Description

* Build and maintain controller flows and reusable subflows for multi?step vendor processes (approvals, tasks, pre/post?integration steps).
 * Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable.
 * Design and support REST/S3 integrations (payload creation, status checks, work notes, retries).
 * Work with large inbound data sets-map, coalesce, and govern data as it lands in ServiceNow.
 * Implement robust error handling and validation; read logs, trace failures, and fix root causes.
 * Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes).
 * Demo your work to stakeholders; build quick POCs when we need to test an approach.
 * Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly.
 * Support UAT-prep data, triage issues, and close feedback loops with admins and fulfillers.
 * Partner with platform admins and project leadership to keep releases smooth and predictable.


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