> Markdown version of [/jobs/ext/1209683-german-speaking-technical-team-lead-support](https://www.wearedevelopers.com/jobs/ext/1209683-german-speaking-technical-team-lead-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# German Speaking Technical Team Lead Support

- **Company:** Ignite
- **Location:** München, Germany (Remote available)
- **Experience:** Expert
- **Salary:** €60,000.0 - €75,000.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Data Centers, Dicom, Knowledge Management, Windows Servers, SQL Databases, Health Level Seven International
- **Published:** July 9, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=dfd870381fb1fa8c

## About the Role

* Experience: Minimum of 5 years of relevant professional experience in technical customer support (1st & 2nd level).
 * Leadership Skills: Initial leadership experience (functional or disciplinary), ideally working with remote teams, combined with a genuine desire to build and develop a team.
 * Education: Completed IT apprenticeship (e.g., Fachinformatiker) or a relevant degree (a university degree is not mandatory).
 * Technical Foundation: Practical know-how regarding Windows Server environments and SQL databases.
 * Languages: Professional German language skills (minimum C1) and good English skills (minimum B2). Please note: Due to regulatory and operational requirements, you must reside within Germany.
 * Mindset: Proactive, service-oriented communicator who thrives on driving change, optimizing processes, and collaborating effectively in a remote-first setup.

Nice-to-Have (Not a dealbreaker):

 * Sound knowledge of clinical IT / healthcare-IT (PACS systems, DICOM, HL7, IHE).
 * Familiarity with IT Service Management frameworks (e.g., ITIL).
 * Experience with agile working methodologies.

## Description

In this role, you will balance the functional and disciplinary leadership of the support team with reduced, hands-on operational involvement in technical support.

 * Team Leadership & Development: Take over the functional and disciplinary leadership of the support team, prioritize tasks, allocate resources, and strategically scale the team in a distributed environment.
 * Process Optimization: Drive the continuous improvement and structuring of our 1st and 2nd-level support and operations processes.
 * Customer Care & Escalation: Serve as a competent primary point of contact for IT staff and PACS teams in hospitals/practices, and handle escalation management for key accounts.
 * Technical Support: Troubleshoot and resolve complex incidents (1st & 2nd level) relating to our cloud/archive solutions, front-end servers, and applications.
 * Monitoring & Operations: Monitor services on both internal and customer systems, and manage the operation of archive applications within our data centers.
 * Knowledge Management: Structure and expand our system documentation and internal knowledge base.


## Related Videos

- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)