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# Junior Support Manager

- **Company:** 3 SIDED CUBE
- **Location:** Bournemouth, UK (Remote available)
- **Experience:** Starter
- **Salary:** £25,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Project Management Software, Zendesk, Basecamp
- **Published:** July 9, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=15d64fbf22f5acde

## About the Role

* Support or delivery experience: A background in customer support, account management, operations, or similar client-facing roles; could include internships, placements, or junior roles in project or support.
 * Communication skills: Excellent at explaining things clearly , actively listening, and asking thoughtful questions.
 * Well-organised: Detail-oriented and able to track progress across multiple tasks and priorities.
 * Collaborative mindset: You genuinely enjoy working closely with multiple teams and clients, and are happy to contribute thoughtfully to team discussions.
 * Comfortable with AI tools: Willing and curious to integrate AI tools into your workflow.
 * Eager to learn: Open to feedback, willing to ask questions when things aren't clear, and keen to grow in a fast-paced environment.
 * Reliable: You follow through on commitments, complete work on time, and take responsibility for your tasks.
 * Calm under pressure: Comfortable juggling different needs and priorities, you naturally think ahead about what could go wrong and aren't afraid to flag issues early.

Nice to Have:

 * Prior project management or support coordination experience (even at junior level)
 * Familiarity with tools like Basecamp, Zendesk, or similar project management software
 * You've worked in a digital agency, tech company, or digital delivery environment
 * Experience with client documentation and reporting
 * Interest in digital products and how they solve real-world problems

## Description

* Coordinating support work: You'll help coordinate ongoing support for our digital products. Tracking tasks. Watching timelines. Making sure work actually progresses.
 * Supporting our clients: Helping respond to client queries and manage expectations, contributing to client updates and documentation.
 * Building relationships: Building strong relationships with clients to inspire trust and confidence.
 * Communicating clearly: Supporting client communication, providing regular updates on project status and support activity, both written and verbal.
 * Planning and tracking: Helping plan and monitor support project tasks, detailing schedules and sharing key information across teams.
 * Internal collaboration: Working closely with Support Managers, developers, and other teams to support delivery; making sure internal notes, feedback, and tasks are captured and shared.
 * Monitoring and reporting: Helping maintain accurate logs of support activities and contributing to internal reporting on support performance and delivery.
 * Spotting issues early: Developing awareness of potential risks and raising them constructively before they become problems.

Who You Are

You're organised, friendly, and motivated to grow in project coordination and client support. You're eager to learn how digital delivery really works!


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