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# VoIP/telecoms support engineer

- **Company:** Bluebox communications ltd
- **Location:** UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Wireless Access Point, Wi-Fi Technology, Network Routers
- **Published:** July 9, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2866197068-2

## About the Role

* Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role
 * Basic understanding of routers, switches, Wi-Fi and IP phones
 * Comfortable speaking to customers and explaining things clearly
 * Practical hands-on ability and a willingness to learn
 * Reliable, organised and able to work as part of a small team
 * Full UK driving licence preferred, as site work is mainly across the North West

Useful but not essential

 * Experience with hosted phone systems, VoIP or 3CX
 * Experience installing or supporting IP handsets
 * Experience with Cat5e/Cat6 cabling, patch panels and cabinet work
 * Experience with business broadband, SIP trunks or leased lines
 * Experience with Wi-Fi access points or PoE switches

## Description

Bluebox Communications Ltd is looking for a practical, customer-focused engineer to join our small telecoms team.

This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer.

You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support.

The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site.

What you will be doing

 * Supporting business customers with hosted phone systems, VoIP and telecoms-related issues
 * Installing and configuring IP phones, routers, switches and Wi-Fi access points
 * Helping with 3CX and other hosted phone system installations
 * Attending customer sites for installations, fault-finding and project work
 * Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying
 * Supporting broadband, connectivity and phone system installations
 * Working with colleagues to deliver small business telecoms projects
 * Keeping clear records of work completed and any follow-up actions
 * Delivering a neat, professional service to customers


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