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# End User Computing Analyst

- **Company:** JATO
- **Location:** Uxbridge, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Proprietary Software, Microsoft SharePoint, User Environment Management, Web Applications, Office365
- **Published:** July 9, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2fd0cf1e7efd194d

## About the Role

* Experience working within a service desk role / environment before
 * Understanding of ITIL principles - desirable
 * Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
 * Working knowledge of desktop technologies, including Windows and Active Directory
 * Previous experience working with a ITSM tool before, ideally Jira
 * Basic knowledge of Web Application management
 * Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries

## Description

We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge.

Please note you will be required to work onsite 4 -5 days a week, between the hours of 08.00 - 18.00 on a rotating shift pattern.

In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira., * Monitor the Service Desk queue within Jira, reassigning tickets where required

 * Troubleshoot, diagnose and fix faulty user equipment and operating systems
 * Resolving a high percentage of incidents at first point of contact, following knowledge base articles
 * Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
 * Liaise with third party software and hardware suppliers


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