> Markdown version of [/jobs/ext/1212164-technical-specialist-entry-level](https://www.wearedevelopers.com/jobs/ext/1212164-technical-specialist-entry-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Specialist (Entry Level)

- **Company:** Zenopa
- **Location:** Oxford, UK
- **Experience:** Starter
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Systems
- **Published:** July 9, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0f8b49d3ea8e988c

## About the Role

* A Science degree (Biology, Molecular, Micro or similar) plus laboratory experience (Post Degree).
 * Strong technical understanding.
 * A customer-focused mindset with a passion for helping others.
 * Competence with Microsoft Office and confidence using new software systems.

## Description

As a Technical Support Specialist, you'll be the go-to expert for customers and internal teams, providing technical expertise gained from studies and lab experience, to deliver top-tier technical support and product knowledge.

You'll be working closely with the Technical Services Manager, handling pre and post-sales, troubleshooting, and delivering training to both customers and colleagues.

Responsibilities

 * First line support for relating to Pre and Post sales enquires.
 * Keeping a log of cases on CRM.
 * Engaging with customers to identify and resolve problems.
 * Manage training materials to provide training to customers on the instruments.
 * Assist Specialists and managers with demonstrations of products, materials and presentations.
 * Engaging with customers face-to-face.
 * Perform annual preventative maintenance once signed off as ready.


## Related Videos

- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code)

## Related Articles

- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)