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# IT Support Engineer

- **Company:** Kraft & Kennedy
- **Location:** San Francisco, CA, United States
- **Salary:** $95,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Document Management Systems, Issue Tracking Systems, Network Troubleshooting
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55368b8c5ed0de7c

## About the Role

* Strong customer service and communication skills.
 * Minimum of five years of helpdesk support with on site experience.
 * Bachelor's Degree in IT or related field or a minimum of 6 years of related work experience in lieu of a degree.

 * Minimum one year of Managed Service Provider experience.
 * Microsoft certifications and/or related technical certifications are strongly preferred.
 * Very organized and detail oriented, with a high degree of accuracy and follow up.
 * Strong problem solving and technical troubleshooting skills.
 * Experience with document management systems preferred.
 * Some combined industry experience with Windows 11 desktops.
 * Experience working in a law firm IT department.

## Description

The Support Practice Group ("SPG") is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Roles and Responsibilities

 * Provide on- site support full time to one client located in San Francisco, CA
 * Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more at other times.
 * Provide periodic support to our clients located in San Francisco, CA and the surrounding area.
 * Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
 * Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
 * Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
 * Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
 * Participate in an on-call rotation.


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