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# IT Operations Supervisor (Madison)

- **Company:** State of Wisconsin
- **Location:** Madison, WI, United States
- **Experience:** Expert
- **Salary:** $85,342.0 - $135,658.0
- **Contract:** Permanent contract
- **Skills:** Application Portfolio Management, Cloud Computing, Cyber Security, Databases, System Configuration, Identity and Access Management, Information Technology Operations, Security Information and Event Management, Software Engineering, Software Vulnerability Management, Firewalls (Computer Science), Information Technology, Data Analytics, CIS Benchmarks
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7ca8b867ce016b64

## About the Role

Minimum Qualifications (Required - Candidates must have experience and/or training relevant to these areas in order to be considered for this position):

 * Hands-on IT Infrastructure/Security: Proficiency in configuring and managing security tools (such as EDR, SIEM, and firewalls) and demonstrated experience leading active incident response and/or vulnerability remediation.
 * Strategic Security Governance: Experience integrating high-level security frameworks (e.g. NIST or CIS Controls) into daily technical operations by providing clear, hands-on guidance and troubleshooting support to ensure agency-wide compliance.
 * Project Management/Leadership: Demonstrated experience being involved in planning, organizing, and executing IT projects involving managing team resources, scheduling, and task prioritization.

A well-qualified candidate will also have experience in the following areas:

 * Application Portfolio Management: Managing software portfolios and experience with the full application development lifecycle - from requirements gathering and design, to testing and deployment.
 * Supervisory/Personnel Management: Serving in a formal supervisory role, which could include performance management, staff coaching, and conflict mediation.
 * Public/Legal Sector: Experience with either of the above preferred qualifications within the public sector and/or a legal/case-management environment.

## Description

Under the direction of the Chief Information Officer (CIO), this position provides critical operational leadership for the Wisconsin State Public Defenders' (SPD) IT Department. The incumbent exercises operational oversight across the department's technology portfolio. This role is responsible for the management support of multifaceted teams, specifically encompassing IT service management (ITSM) and support, cybersecurity and risk management, database and application development, digital workplace initiatives, and IT training. This role ensures that technology operations-ranging from desktop support and hardware provisioning to the maintenance of the agency's case management technical infrastructure, data analytics, and cloud infrastructure-are executed efficiently and securely. The incumbent provides direct supervision to staff, establishes rigorous process documentation, enforces compliance with state security mandates (such as CJIS), and drives IT performance metrics that
support the agency's mission. This position ensures project delivery within scope and budget, and acts as a backup when the CIO is unavailable.

Additionally, this position serves as the primary lead for Identity and Access Management (IAM) and security governance initiatives, ensuring that all technology implementations align with established agency standards. The incumbent is responsible for enforcing comprehensive policy governance, proactively identifying potential compliance risks., Background Check: We consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. A criminal background check will be done prior to an offer of employment.


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