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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Unemployment Insurance System Support Manager - **Company:** State of Ohio - **Location:** Columbus, United States - **Salary:** $84,032.0 - $114,587.0 - **Contract:** Temporary contract - **Skills:** Desktop Computing, Web Applications - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79caf8f01d54a3e7 ## About the Role * Ability to multi-task * Working knowledge of Unemployment Insurance * Ability to use a desktop computer * General understanding of technical systems and web-based applications * Strong analytic skills to identify, assess, and act on issues * Effective communication skills for interactions with the team, management, and internal stakeholders * Ability to lead system upgrades, rollouts and service improvements * Strong organizational and time-management skills Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m., * 12 months experience as an Unemployment Insurance Supervisor, * 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance * AND 12 months experience in supervisory principles/techniques, * Completion of undergraduate core program in public or business administration * AND 12 months training or experience in government laws, rules, regulations, &/or procdedures governing unemployment insurance * AND 12 months experience in supervisory principles/techniques, * The equivalent of Minimum Class Qualifications For Employment noted above. ## Description As an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include: * Utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them. * Assist in prioritizing system enhancements and defect fixes. * Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production. * Serve as a system SME to provide recommendations for or against system changes. * Maintain strong relationships with your team through regular evaluation, mentoring, and feedback to stay connected to their work and their overall morale. * Provide recommendations and information to UI Tech for internal communications and training. * Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications. * Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI). Challenges The System Support Manager will play a key role in defining the support needs for the new UI system and establishing effective processes to meet those needs. The Tax System Support/Testing Manager may face challenges in managing the relationship with the tax system vendor. This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations., Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)