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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Level 2 - **Company:** Health, Inc - **Location:** Upper Saddle River, NJ, United States - **Experience:** Experienced - **Salary:** $66,000.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Software Applications, CompTIA Network+, Web Browsers, Web Portals, Internetworking, Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Internet Protocol Telephony, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Patch Management, Laptops, Hardware Asset Management, Zendesk, Server Operating Systems & Platforms, User Administration, User Accounts - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e3741c3ba937254e ## About the Role * 4+ years of related IT support experience and/or training, or equivalent combination of education and experience * Excellent customer service skills witha track recordof effective end-user communication * Excellent verbal and written communication skills * Experience with desktop operating systems, including Microsoft Windows 11 and macOS 15+ * Experience with Active Directory, including user account management, group policies, and permissions * Familiarity with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune) * Experience with IT ticketing systems (eg, Zendesk or similar) * Experience with remote monitoring and management (RMM) tools is a plus * Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is a plus * Experience with server operating systems, including Windows Server 2022+ is a plus * Familiarity with hardware-level changes to laptop computers * Solid understanding of network concepts and TCP/IP, and the ability to troubleshoot internet connectivity issues * Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications are a plus * Ability to carry/relocatecomputer equipment weighing up to 60 lbs * Ability to work independently, prioritize competing requests, and be a self-starter * Strong analytical skills and a detail-oriented approach to problem-solving * This is an in-office position. Must be able to commute to our Upper Saddle River, NJ office. ## Description * Triage incoming requests to the Help Desk via telephone, web portal, or email to ensure courteous,timely, and effective resolution of end-user issues * Prioritize incidents and service requests to meet department-defined service-level agreements * Troubleshoot and resolve (or in rare circumstances escalate) Windows® and Microsoft® Office issues to senior team members * Troubleshoot and resolve or escalate standard company software applications (e.g., Microsoft Teams, Zoom, Adobe Suite, web browsers) * Troubleshoot and resolve or escalate VOIP phone issues * Manage end-to-end onboarding and offboarding of user accounts and/or devices * Complete server-level access tasks as assigned by senior team members * Serve as an escalation point for Level I tickets, reviewing and resolving issues that exceed L1 scope before escalating to senior team members * Manage andmaintainuser accounts and permissions in Active Directory, including group memberships, access rights, and password policies * Support endpoint security and patch management, ensuring devicesremainup to date and compliant with company standards * Maintain and contribute to the IT knowledge base, documentingresolutionsand procedures to improve team efficiency * Assistwith hardware asset management, tracking inventory, coordinating equipment procurement, and managing device lifecycle * Meet or exceed all company security standards ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)