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# Solution Specialist - SUNY Oneonta

- **Company:** SUNY Oneonta
- **Location:** Oneonta, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, System Configuration, Student Information Systems, Microsoft SharePoint, Office365, Banner Advertisement
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a141509b1ea2bd98

## About the Role

* Bachelor's degree
 * Minimum of three (3) years of professional experience working with Ellucian Banner in an end user/functional office

Preferred Skills & Experience:

 * Experience working in higher education, in one of the following: Registrar's Office, Financial Aid, Admissions, Student Accounts, Finance, Institutional Research, or Academic Advisement. Preference will be given to candidates who possess experience in Banner Student or Bursar/Finance
 * Experience with Banner systems, preferably SICAS-modified Banner
 * Familiarity with SICAS-developed student applications
 * Experience providing customer support through TeamDynamix or another Service Desk environment
 * Strong working knowledge of Microsoft 365 tools, including Teams, SharePoint, Word, and Outlook
 * Demonstrated ability to create and deliver training sessions or presentations
 * Experience developing and maintaining functional or technical documentation
 * Ability to translate business processes and requirements into functional software specifications
 * Proven customer service experience in person, by phone, and/or online
 * Experience working with and supporting diverse populations

## Description

The Student Information and Campus Administrative Systems (SICAS) Center hosted at SUNY Oneonta is seeking to hire two Solution Specialists to join our collaborative, SUNY wide shared services team. One position will focus on the "Student" area of Banner and the other on the "Bursar/Finance" area. This is a remote position with functions similar to a Business Analyst position and offers the opportunity to work closely with college and university administrative offices across New York State.

In this position, you will provide consulting, training, customer support, and solution development for Ellucian Banner and related applications. You'll partner with campus stakeholders to understand business needs, support system enhancements, and promote best practices that improve efficiency and user experience across SUNY institutions.

To learn more about the university and the department, please visit https://suny.oneonta.edu/ and https://sicas.oneonta.edu.

What You'll Do:

 * Provide customer service, consulting, training, and campus support related to Banner modules
 * Collaborate with campus functional offices to understand business needs and translate them into software enhancements, system configurations, or service improvements
 * Work with the Chief Solutions and Experience Officer to help prioritize work requests and projects
 * Develop and maintain documentation, training materials, and best practice models
 * Design and deliver training sessions for SICAS member campuses
 * Support SUNY campuses in improving operational efficiency, user satisfaction, and adoption of best practices
 * Travel to member campuses as needed to provide direct support and training


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