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# Support Engineer

- **Company:** Databank, Ltd.
- **Location:** Lincoln, NE, United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Databases, Windows Remote Assistance, Information Technology
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58cefc479615a87b

## About the Role

* High School Diploma/GED
 * A minimum of 2 years' experience with Technical Support
 * A minimum of 1 year experience with OnBase, ECM platforms/solutions and other workflow automation tools
 * Analytical mindset with the ability to interpret data and drive actionable insights
 * Strong analysis, judgment and problem solving skills
 * Excellent written, listening, and verbal communication skills including interpersonal, negotiation, and conflict resolution
 * Strong software and information technology knowledge base
 * Works well in a team environment
 * Ability to work well in a fast-paced work environment
 * Strong telephone presence and speaking skills

## Description

* Provide technical support to customers via phone, email, chat, and remote assistance
 * Troubleshoot and resolve customer issues related to services in a timely and efficient manner
 * Document and track customer inquiries, reported problems, and solutions
 * Create and maintain technical documentation, knowledge base articles, and FAQs to assist customers and internal teams
 * Assist in testing new service releases and updates to ensure quality and reliability.
 * Participate in on-call rotations and after-hours support as needed
 * Collaborate with cross-functional teams to escalate and prioritize customer issues, driving timely resolution
 * Identify and communicate service improvements or enhancements based on customer feedback and support experiences to internal teams
 * Collaborate with other departments, such as product development and sales, to address customer needs and concerns effectively, * Ability to pass individual background check and drug screenings, when required*
 * Operate in accordance with all DataBank information security policies and procedures
 * Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information
 * Execute information security processes and procedures as required based on job functional responsibilities
 * Protect information assets from unauthorized access, disclosure, modification, destruction or interference
 * Report information security events, incidents, and any other risks identified to designated company resources


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