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# IT Help Desk Analyst

- **Company:** Real Soft Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Cloud Computing, Issue Tracking Systems, Genesys
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=557ac8e63d42a9ef

## About the Role

* Minimum 2 years of experience working in a single point of contact help desk
 * Experience using Jira Service Management Helpdesk application
 * Experience using GroupLink's eHelpdesk platform
 * Experience using Genesys Cloud contact center and customer experience platform
 * Strong customer service skills; telephone etiquette
 * Great team-oriented interpersonal skill
 * Great organizational skills
 * Excellent analytical and problem-solving skills
 * Strong oral and written communications skills (technical and non-technical)
 * Robust understanding of the ACD system and trouble ticket process, * Help desk: 5 years (Required)
 * Genesys: 3 years (Required)
 * Jira: 3 years (Required)
 * Cloud: 2 years (Required)



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