> Markdown version of [/jobs/ext/1212936-it-support-tier-i](https://www.wearedevelopers.com/jobs/ext/1212936-it-support-tier-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Tier I - **Company:** TIRE CREW, LLC - **Location:** Tulsa, OK, United States - **Experience:** Starter - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, VoIP, Business Software, Software as a Service, System Configuration, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Software Project Management, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Peripherals, Information Technology, Laptops, Gsuite, Windows Client - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e3817364791973cb ## About the Role * Associate degree or equivalent experience in Information Technology, Computer Science, or related field. * 1-2 years of experience in IT helpdesk or desktop support environment preferred. * Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools. * Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi-Fi). * Experience with hardware setup, printer configuration, and endpoint troubleshooting. * Ability to use and manage IT ticketing systems effectively. * Excellent communication and customer service skills. * Strong organizational and time management abilities. * Eagerness to learn and grow within the IT team. ## Description The IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory. The ideal candidate delivers excellent customer service, communicates effectively, and is eager to grow within IT operations., End-User Support * Serve as the first point of contact for IT support via phone, email, or ticketing system. * Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices. * Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications. * Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems. * Assist users with network connectivity issues, VPN access, and printer setup. * Document all requests and resolutions accurately in the IT ticketing system. * Escalate unresolved issues to Tier II or Tier III support following defined procedures. Device & Software Management * Configure and deploy computers and devices in accordance with company standards. * Install, update, and troubleshoot approved software applications. * Perform basic maintenance and support for printers, scanners, and VoIP phones. * Maintain accurate asset records for IT hardware assignments and equipment lifecycle tracking. Operational & Administrative * Support employee onboarding/offboarding by preparing, configuring, and retrieving IT equipment. * Assist in tracking IT inventory, licenses, and warranty renewals. * Ensure compliance with IT security best practices, including password policies, MFA enrollment, and endpoint protection. * Contribute to the IT knowledge base with user guides and troubleshooting articles. * Provide excellent customer service and maintain a professional, helpful attitude in all interactions. ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter)