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# IT Support Technician - Tier 1

- **Company:** AMPERA INC
- **Location:** Palm Beach Gardens, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Cyber Security, Issue Tracking Systems, Windows Desktop, Peripherals, Microsoft InTune, Hardware Asset Management
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c27bcc6fc8215f8e

## About the Role

* 1-2 years in helpdesk or desktop support (or equivalent training/certification).

 * Comfort troubleshooting Windows, macOS, printers, and peripherals.

 * Experience with a ticketing system.

 * Strong customer service and communication skills.

 * Reliable on-site presence and ability to handle IT equipment.

 * Attention to detail and adherence to security procedures.

Nice to have (not required)

 * Basic familiarity with Microsoft 365, Entra, or Intune.

 * CompTIA A+ / ITF+ or similar certification.

 * Experience in a regulated or security-conscious environment.

 * Interest in infrastructure and security career growth.

## Description

Reports to: Director of IT & AI
Works closely with: IT Director and Infrastructure & Security Engineer (escalations)
About the role
Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT.
What you'll do

 * Own the day-to-day ticket queue and provide first-response support.

 * Run new-hire onboarding logistics including device setup and day-1 support.

 * Handle offboarding and device collection.

 * Support printers, peripherals, meeting rooms, and Teams-room A/V.

 * Provide end-user support for passwords, MFA, applications, Windows, and macOS.

 * Manage hardware inventory and asset tracking.

 * Document procedures and maintain runbooks.

 * Follow IT security procedures and escalate appropriate issues.


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