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# IT Helpdesk Officer

- **Company:** Buro Happold
- **Location:** Bath, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Software Troubleshooting
- **Published:** July 9, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b78492feb93ffa3b

## About the Role

* Basic understanding of software installation and troubleshooting
 * Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
 * Awareness of tools like SharePoint and OneDrive
 * Strong communication and customer service skills
 * A proactive attitude and willingness to develop new skills

Desirable (but not essential):

 * Knowledge of Active Directory or Exchange Online
 * Understanding of ITIL or service management concepts
 * Exposure to systems such as ERP or HR platforms (e.g. VantagePoint, Unit4)
 * Experience with Microsoft 365 Defender

## Description

As part of our Helpdesk team, you'll provide first-line IT support, helping to resolve technical issues and ensure a smooth user experience across the business. You'll work in a fast-paced, collaborative environment where no two days are the same, continuously building your technical knowledge and customer service skills., * Provide remote 1st line IT support to users across the business

 * Take ownership of helpdesk tickets and resolve issues within agreed SLAs
 * Support the day-to-day operations of the IT Helpdesk team
 * Troubleshoot software and system issues, ensuring minimal disruption to users
 * Follow established technical processes and guidance
 * Work closely with the IT Helpdesk Supervisor on continuous improvement initiatives
 * Deliver a consistently high level of customer service


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