> Markdown version of [/jobs/ext/1215024-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/1215024-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** Goldin Construction Ltd - **Location:** Brighton and Hove, UK - **Salary:** £28,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office - **Published:** July 9, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=98fc74066b9b0fa9 ## About the Role * Experience: Previous administrative experience within the building, construction, or roofing sectors is preferred, but not essential * Excellent telephone manner and confident communication skills * Strong organisational and time management abilities * Ability to multitask and prioritise under pressure * Proficient in Microsoft Office (Outlook, Word, Excel) * Comfortable using scheduling/maintenance portals * High attention to detail and accuracy in data entry and invoicing * Problem-solving mindset with a proactive approach * Ability to work independently and as part of a team * Customer-focused with a professional and friendly attitude * Previous administrative experience (preferred) If you're looking to grow your career within a supportive and fast-paced construction office environment, this is a great opportunity to join a friendly, professional team. At Goldin Construction, we value reliability and teamwork, and we offer real opportunities to take on more responsibility as you grow alongside the business. ## Description We are currently looking for an organised and proactive Helpdesk Coordinator to join our office team. This vital role will focus heavily on coordinating our reactive roofing works and Planned Preventative Maintenance (PPMs), while supporting overall day-to-day operations. It's a great opportunity to be part of a friendly, supportive company in a fast-paced, dynamic environment, * Roofing & Maintenance Coordination: Actively assist with the scheduling, tracking, and delivery of reactive roofing works and Planned Preventative Maintenance (PPM) schedules. * Act as the first point of contact by answering incoming phone calls and handling enquiries professionally * Monitor and respond to emails throughout the day, ensuring timely and accurate communication * Support the coordination and scheduling of engineers and field staff * Maintain and update internal trackers and job records * Prepare and send job documentation to clients, including reports, photos, and job sheets * Assign and issue upcoming jobs to engineers based on tracker and workload * Create and send invoices for completed works * Provide general administrative support to the office team and engineers as required ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)