> Markdown version of [/jobs/ext/1215409-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1215409-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** Johnson Service Group PLC
- **Location:** Auburn, MA, United States
- **Experience:** Starter
- **Salary:** $70,720.0 - $85,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Remote Desktop Services, Remote Service Software, Software Engineering, TCP/IP, Peripherals, Laptops, Windows Services, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82fea62f29c10906

## About the Role

* 1-3 years of experience in an IT support or Service Desk role in call center or with customer facing technical support
 * Strong knowledge of Windows OS (Windows 10, Windows 11, Windows Services)
 * Experience with remote desktop and remote support tools
 * Ability to diagnose and resolve hardware and software issues
 * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
 * Experience using Active Directory to manage users and permissions, * Familiarity with macOS and/or Linux
 * A+ certification
 * Experience supporting remote users

Skills & Competencies

 * Strong communication and customer service skills
 * Excellent time management with the ability to prioritize multiple requests
 * Problem-solving mindset with attention to detail
 * Professional, positive, and adaptable in a fast-paced environment
 * Ability to work well independently and within a team
 * Comfortable presenting recommendations to management
 * Able to navigate conflict resolution professionally
 * Enthusiastic about technology and continuous learning, * High School Diploma or equivalent required

## Description

We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed., * Serve as the first point of contact for IT incidents and service requests

 * Respond to support requests via phone, remote tools, and deskside support
 * Gather required information to diagnose and resolve technical issues
 * Resolve issues at first contact when possible; escalate when necessary
 * Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals
 * Use remote support tools to assist users
 * Manage user accounts, groups, and permissions in Active Directory
 * Document issues, resolutions, and follow-up actions accurately


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)