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# IT Specialist

- **Company:** The Advisory Board Company
- **Location:** Dallas, TX, United States (Remote available)
- **Experience:** Starter
- **Salary:** $63,960.0 - $71,610.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Bash Shell, Cloud Computing, Computer Programming, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Monitoring, Windows PowerShell, Procurement Software, SQL Databases, TCP/IP, Backup and Restore, Scripting, Computer Networking Systems, Google Cloud, Information Technology, Patch Management, Laptops, Zendesk, Network Server, Servicenow, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7231c7fdca5cc3e

## About the Role

We are looking for a skilled IT Specialist to manage, maintain, and troubleshoot our organization's hardware, software, and network systems. The ideal candidate has strong technical problem-solving skills, excellent customer service abilities, and experience supporting end users in a business environment., * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred

 * 1-3 years of experience in an IT support, help desk, or technical role
 * Working knowledge of Windows and/or macOS operating systems
 * Experience with Microsoft 365, Active Directory, and network troubleshooting
 * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
 * Strong problem-solving and analytical skills
 * Excellent verbal and written communication skills
 * Ability to prioritize and manage multiple support requests
 * Ability to lift up to 25 lbs. and work occasionally outside standard business hours for maintenance or emergencies

Preferred Qualifications

 * CompTIA A+, Network+, or Security+ certification
 * Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshservice)
 * Familiarity with cloud platforms (AWS, Azure, or Google Cloud)
 * Experience with SQL, scripting (PowerShell/Bash), or basic programming
 * Knowledge of cybersecurity frameworks and compliance standards (e.g., NIST, HIPAA)

## Description

* Provide technical support to employees for hardware, software, and network issues (in person, phone, and remote)
 * Install, configure, and maintain desktops, laptops, printers, and mobile devices
 * Manage user accounts, permissions, and access in Active Directory / Microsoft 365
 * Monitor network performance and troubleshoot connectivity issues
 * Maintain and update IT documentation, including system configurations and troubleshooting guides
 * Perform routine system backups and assist with disaster recovery procedures
 * Support cybersecurity best practices, including patch management and antivirus updates
 * Assist with onboarding/offboarding of employee IT equipment and system access
 * Coordinate with vendors for hardware/software procurement and repairs
 * Respond to and resolve help desk tickets within established SLAs
 * Assist in maintaining servers, VPNs, and cloud-based systems


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