> Markdown version of [/jobs/ext/1215712-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1215712-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** The Seimitsu Corporation - **Location:** Savannah, GA, United States (Remote available) - **Experience:** Starter - **Salary:** $49,608.0 - $59,738.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Computer Networks, Issue Tracking Systems, Internetworking, Networking Basics, Remote Desktop Services, TCP/IP, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Office365, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Laptops, User Administration - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c08e34461cbe65e ## About the Role Are you passionate about technology and enjoy helping people solve problems? Do you want an opportunity to grow your technical skills while working alongside experienced engineers in a fast-paced Managed Service Provider (MSP) environment?, We're looking for someone who enjoys solving problems, communicates well with customers, and is excited to continue learning new technologies., * High school diploma or equivalent * Basic knowledge of Microsoft Windows operating systems * Basic understanding of computer hardware and software * Familiarity with Microsoft 365 applications * Basic understanding of networking concepts (TCP/IP, Wi-Fi, Internet connectivity) * Excellent customer service and communication skills * Strong troubleshooting and organizational abilities * Ability to prioritize multiple tasks in a fast-paced environment * Valid driver's license with a clean driving record * Reliable transportation, * 1-3 years of Help Desk or IT Support experience * Experience with Microsoft 365 administration * Experience with ConnectWise Manage and/or ConnectWise Automate * CompTIA A+, Network+, or similar industry certifications * Experience working for a Managed Service Provider (MSP) * Familiarity with business networking, Fiber Internet, and VoIP technologies, * Ability to lift up to 50 pounds * Ability to install desktop equipment and peripherals * Ability to crawl under desks and work in confined spaces when needed * Frequent standing, walking, bending, and reaching * Ability to safely operate a motor vehicle Work Environment This position combines office work, remote support, and onsite customer service. Local travel to customer locations is required. The normal schedule is Monday through Friday, with participation in an after-hours on-call rotation following successful completion of training. Occasional evening or weekend work may be required. ## Description As a Technical Support Representative, you'll serve as the first point of contact for customers needing technical assistance. You'll troubleshoot a wide variety of technology issues while providing friendly, professional support by phone, email, remote connection, and occasionally onsite. Your responsibilities include: * Provide exceptional customer service and technical support via phone, email, and ticketing system * Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, printer, email, and workstation issues * Assist customers with password resets, user account management, and basic technical questions * Support desktops, laptops, mobile devices, printers, and other endpoint equipment * Provide remote support using secure remote access tools * Travel to customer locations when onsite support is needed * Install, configure, and deploy computer hardware and software * Troubleshoot internet connectivity, Wi-Fi, and basic networking issues * Assist with routers, switches, wireless access points, and firewalls * Support Seimitsu's Fiber Internet customers by diagnosing connectivity issues * Assist customers with business VoIP phone systems and related technologies * Accurately document work performed within our ticketing system * Escalate advanced issues to senior engineers with complete documentation * Participate in team meetings, training, and continuing education * Participate in an on-call rotation after successful completion of training ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)